EGUIDE:
Enterprise Content Management (ECM) has rapidly evolved as different forms of content have been introduced to the work environment. In this guide, find out how ECM works, why it is so important, the key components and benefits, and what to look for when choosing ECM software.
WHITE PAPER:
Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.
WHITE PAPER:
Learn from the success one of the largest U.S. retailers who implemented an integrated global HR outsourcing solution that combined process, technology, domain, and service delivery expertise.
WHITE PAPER:
Organizations are at risk if they do not plan to implement an enterprise-wide security and event data warehouse to make strategic decisions. This paper introduces Event Data Warehouse, a unique, cost effective and proven solution, that provides actionable results that enable better business decisions.
EGUIDE:
Customer service is a battleground on which many companies fight to gain competitive edge. Access an exclusive Q&A with Larry Robinson, Senior VP of Product Management for the Service Cloud, and learn how to create solid customer experience and agent productivity using a knowledge management system.
EGUIDE:
This tip guide continues ebizQ.com's exploration of the role of analytics in successful case management. In this article, ebizQ contributor Alan Earls offers strategies and tactics for successfully combining dynamic case management (DCM) and analytics.
ANALYST REPORT:
IDC expects that the significant adoption of Enterprise 2.0 technologies in the
enterprise will have a dramatic impact on how organizations capture, discuss,
distribute, and protect their information. If companies are not already planning for this change, they will find themselves increasingly exposed and vulnerable.
EGUIDE:
Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.
WHITE PAPER:
Making knowledge more visible increases innovation and shortens turnaround times. Increased collaboration accelerates productivity. With Web 2.0, your company transforms into a more-socially connected organization that reacts faster and more effectively to the market.
WHITE PAPER:
Accenture surveyed 162 CIOs in North America and Europe about their IT investments and plans, with a focus on information management strategies and technologies.
