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E-Guide: Best practices and considerations to ensure help desk management success sponsored by SysAid Technologies EGUIDE: This e-guide from SearchDataCenter.com explains why it is essential analyze the performance of your service desk to ensure optimal results. Gain expert insight into how to improve IT help desk services with vendor support. And find out how to help staff be more productive by providing them with extra support. Posted: 20 Apr 2011 \| Published: 20 Apr 2011 TOPICS: Call Center Management \| Call Centers \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Service Management \| ITIL \| Vendors

The Growing Importance of IT Support Services sponsored by Hewlett Packard Enterprise WHITE PAPER: This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider. Posted: 27 Jul 2012 \| Published: 01 Nov 2011 TOPICS: Data Center Management \| Data Centers \| Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| High Availability \| IT Management

Balancing Risk and Innovation with Sourcing Alternatives: Helping IT managers and CIOs raise the ROI of IT sponsored by IBM WHITE PAPER: This paper explains how clients can balance risk and innovation through the use of services from IBM. Posted: 20 May 2011 \| Published: 01 Dec 2010 TOPICS: CIOs \| Cloud Computing \| Desktop Management \| Help Desk Management \| Help Desk Management Services \| Help Desks \| Managed Security Services \| Risk Management

N-able Help Desk Manager: Free 30-Day Trial sponsored by Solarwinds N-able SOFTWARE DEMO: This link provides a free 30 day trial of N-able's advanced help desk management solution, which handles tickets so you can focus on helping customers. Posted: 09 Jun 2014 \| Premiered: 09 Jun 2014 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desk Software \| Help Desks \| IT Management \| IT Management Services \| IT Managers \| IT Outsourcing Services \| IT Service Management \| IT Services

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization sponsored by TechExcel WHITE PAPER: This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. Posted: 19 Aug 2008 \| Published: 19 Aug 2008 TOPICS: Application Life-Cycle Management \| Asset Management (Finance) \| Business Process Management \| CRM \| Customer Satisfaction \| ERP \| Help Desks \| IT Services \| ITIL \| Productivity

The State of IT Systems Management sponsored by Kaseya WHITE PAPER: This white paper is the culmination of the survey results, painting a complete and accurate picture of the most common IT issues affecting IT professionals and Kaseya’s solution to solving these problems. Posted: 13 Aug 2010 \| Published: 13 Aug 2010 TOPICS: Help Desks \| IT Infrastructure \| IT Services \| IT Systems \| ITIL \| Regulations \| Systems Management

Why An HR Help Desk Could Be Your Next Purchase sponsored by ServiceNow EGUIDE: Nowadays, HR departments have a lot more responsibilities. As the digital trend continues, it can get more difficult for them to handle their conventional tasks, in addition to more complex ones. Read this expert guide to learn how installing an HR help desk can make handling some of those tasks more doable. Posted: 02 Jul 2018 \| Published: 27 Jun 2018 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| Human Resources Management \| Human Resources Services

Best Practices for Mobile Device Management sponsored by TechTarget Security EGUIDE: This e-guide from SearchConsumerization.com explores best practices for mobile device management in the enterprise and why your strategy must evolve as the phone technology does. Posted: 17 Feb 2012 \| Published: 17 Feb 2012 TOPICS: Data Encryption \| Endpoint Security \| Help Desks \| Mobile Device Management \| Mobile Workers \| Network Monitoring \| Patch Management \| Smart Phones \| Tablet PC

SDI: Next Level Service Desk Strategies sponsored by Citrix Online UK EGUIDE: This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service. Posted: 01 Jun 2011 \| Published: 01 Jun 2011 TOPICS: Customer Satisfaction \| Customer Service \| Help Desk Management \| Help Desk Management Services \| Help Desks \| IT Management \| Systems Management \| Technical Support Staff

Recruit and Build the Right Team for Your Service Desk sponsored by Citrix Online- GoToAssist WHITE PAPER: Access today's exclusive white paper to learn important information regarding best practices of managing the people on your organization's help-desk. Posted: 06 Oct 2011 \| Published: 06 Oct 2011 TOPICS: Help Desk Management \| Help Desk Management Services \| Help Desks \| Human Resources Management \| Human Resources Services \| Management Training \| Recruiters \| Recruiting Services

Service Desks Reports